Dear Fashion Lover,

At Doll Wear Style, we cherish every moment of your shopping experience as much as you cherish our romantic collections. Below you’ll find answers to questions about our delicate dresses, feminine tops, and flowing skirts – all designed to bring out your timeless elegance.

Our Products

Q: What makes Doll Wear Style dresses special?
A: Each piece in our collection is thoughtfully designed with feminine grace in mind, featuring delicate details like lace trim, beaded accents, and structured silhouettes that celebrate your natural beauty.
Q: How should I care for my tulle skirt or beaded top?
A: We recommend hand washing in cool water for our delicate pieces and laying flat to dry. For structured items, professional dry cleaning will maintain their exquisite shape.
Q: Do you offer plus sizes in your romantic collections?
A: Currently we specialize in sizes XS-L, but we’re working to expand our size range to ensure every woman can enjoy our timeless styles.

Ordering & Account

Q: How do I create an account?
A: Simply click “My Account” during checkout to save your information for faster future purchases and to track your order history.
Q: I forgot my password – how can I reset it?
A: Click “Forgot Password” on the login page, and we’ll send reset instructions to your email within moments.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two elegant delivery experiences:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
– Complimentary Shipping (orders over $50 via EMS): 15-25 business days
Q: Why does my package require a signature?
A: We insist on signature confirmation to ensure your delicate fashion investments arrive safely to you, just as we would want our own romantic wardrobe pieces handled.
Q: Which countries do you ship to?
A: We proudly serve most countries worldwide, though we currently cannot deliver to some Asian destinations and remote regions.

Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal – all processed securely to protect your information while you shop for your perfect feminine pieces.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the delivery date. Items must be unworn, with tags attached, and in original packaging for a full refund.
Q: How do I initiate a return?
A: Please email our customer care team at [email protected] with your order number and we’ll guide you through our simple return process.
Q: Can I exchange an item for a different size?
A: We currently process exchanges by having you return the original item for a refund, then place a new order for your preferred size.

Still have questions about our lace-trimmed dresses or shipping options? Our customer care team is always delighted to assist at [email protected].

With love and lace,
The Doll Wear Style Team